Store Credit only, within 14 days of the package being marked as delivered to the customer. If it is for a returned package, the same applies. Store credit will be issued as an E-Gift Card sent to the email address associated with the order. There is no guarantee of store credit if there was a claim filed with Route that was not approved.
Store Credit will be issued within 1-3 business days.
We are NOT responsible for any lost, stolen or packages marked delivered by the courier that are not in the possession of the receiver. We are not responsible for any damaged goods or packages. By purchasing with Bizo Skin Care, you agree to these Terms and Conditions. Always ensure to enter a reliable and correct address at checkout to avoid issues. If packages have been lost or stolen from past purchases, please have your packages sent to a PO Box or reliable location. There will be no reimbursement of any kind.
To be eligible for store credit, your item must be unused and in sellable condition. It must also be in the original packaging unopened or damaged.
Please be aware that store credit only applies for the original amount paid on products, NOT shipping charges. Shipping charges will NOT be refunded if a label has already been created and / or the package has left our facility.
In the case of an exchange, the buyer pays return shipping as well as a re-shipping fee for the replacement item.
Several types of goods are exempt from being exchanged:
– Gift Cards
– Soaps
– Pills
– Sprays
To complete your store credit, we require a receipt as proof of purchase.
Without a receipt, your store credit will not be processed.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable, at our discretion).
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 14 days after delivery